Refund policy

**Exchanges for Defective Items**  
If you receive a defective product, please contact us within 7 days of receiving your order. We will gladly exchange the defective item for a new one of the same kind. To initiate an exchange, follow these simple steps:

1. **Contact Us**: Email our customer service team at info@swadeh.com] with your order number and a description of the defect along with a picture.
2. **Return Instructions**: Our team will provide you with instructions on how to return the defective item. We will pick up the defective product at our cost.
3. **Exchange Processing**: Once we receive the defective item, we will inspect it and process your exchange. A new, non-defective product will be shipped to you at no additional cost.

**Conditions for Exchange**  
- The item must be unused and in its original packaging.
- Exchanges are only available for defective items, not for general dissatisfaction with the product.

**Customer Satisfaction**  
Your satisfaction is our priority. While we don’t offer refunds, our exchange policy is designed to ensure you receive a product that meets your expectations. We are committed to resolving any issues promptly and efficiently.

**Our No Refund Policy with a Commitment to Quality**

At Swadeh, we take great pride in the craftsmanship and quality of our products. While we do not offer refunds, we are dedicated to ensuring that you receive a product that meets our high standards. If you receive a defective item, we are happy to exchange it for you. Here’s how our exchange policy works:

**No Refunds Policy**  
Swadeh does not provide refunds for purchased products. We believe in the quality and uniqueness of our handcrafted items and are confident that you will love your purchase. However, we understand that sometimes issues may arise.

**Contact Us**  
For any questions or to initiate an exchange, please contact our customer service team at info@swadeh.com. We are here to assist you and ensure your shopping experience with Swadeh is a positive one.

**Thank You for Supporting Sustainable and Artisanal Craftsmanship**

At Swadeh, we appreciate your understanding and support of our policies. By choosing our products, you are supporting eco-friendly practices and traditional artisanal craftsmanship. Thank you for being a valued customer.